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After You Enroll

Seamless Customer Onboarding and Friendly Support

Ready for the next step? Speak to a solar specialist and you can learn more about what happens after you sign up with Clearway Community Solar. Request Information

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What Happens After You Enroll

Once you become a Community Solar customer, you become a steward for the environment and we become a partner in your home.

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Easy Customer Onboarding

After you enroll, you will receive a welcome packet to your home with all the important information you need to know - like how to register for our online customer portal. You will also receive email notifications.

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Transparent Communications

As your Clearway Community Solar farm is in development and construction, you will receive email updates and communications from us. We'll stay in touch and notify you when your assigned solar farm is activated, before billing begins.

Online Customer Portal

Login to your online Customer Portal to manage your account information, track the development of your assigned farm, and once live, monitor the solar energy produced by your subscription and manage your payment options

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Billing

Once your community solar farm is active and producing solar energy and solar credits, you will start receiving a monthly invoice from Clearway for your subscription.

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Receiving Credits

Your solar bill credits or Net Metering Credits will begin with the first full production period of your Community Solar farm. You can view the credits generated by your subscription in your Customer portal.

The Benefits of Being Our Customer

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Dedicated and friendly customer support team

Online account management in your Customer Portal

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AutoPay rewards and paperless billing

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Consistent, transparent communication

Solar Farm Development

When you sign up, your local Solar Farm may still be in development and undergoing construction. We'll keep you informed as your assigned Community Solar farm reaches milestones with the Solar Farm Development Tracker, located in the online Customer Portal .

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Circle icons showing steps in solar farm development

Ready to Join Our Community?

The process is simple – no upfront costs or hidden fees, and no roof required. Join Community Solar today for a greener tomorrow.

FAQs

What happens after a customer enrolls with Clearway?
After a customer signs and submits their Clearway Customer Agreement, the contract will be reviewed for enrollment eligibility, then emailed to the customer at the email address provided on their account. Customers will receive a series of onboarding emails and a complete Welcome Kit to their address on file. Customers will also receive periodic email communications with updates on the development and assignment of solar farms, and ultimately notice of activation. Customers can monitor solar farm development using Clearway’s online Customer Portal. Once the solar farms are activated, customers may use the Customer Portal to pay bills online, monitor the solar credits generated, and track the environmental impact of the program.
What happens if I want to cancel my Clearway Customer Agreement?
Customers may cancel their Clearway Customer Agreement, without any penalty or obligation, by submitting the Notice of Cancellation (included with their Clearway Customer Agreement) to Clearway at any time prior to midnight of the third (3rd) business day after the signing the Customer Agreement. Additionally, customers may cancel their Customer Agreement by providing notice to Clearway during the cancellation notice periods featured in Customer Agreement. If a customer chooses to cancel their Customer Agreement after a solar farm is placed in service, they have the ability to cancel according to the terms of their Customer Agreement, which may include a notice period, cancellation fee, and other steps.
What happens if a Clearway customer moves?
If a Clearway customer moves within Clearway’s serviceable territory, the Customer Agreement can move with the Customer. To facilitate a move with Clearway, customers must provide the utility bill for the new property as well as a final utility bill for the former property. Customers moving outside of Clearway’s serviceable regions must follow the terms outlined by their Customer Agreement, including notice periods, final bill requirements, and any cancellation fees, if applicable. Contact Clearway’s customer support team for assistance with your move.
If I don’t move, can I cancel my agreement?
In addition to the cancellation terms above, you may cancel your agreement if an eligible replacement customer agrees to assume your agreement for your allocation amount. Clearway Community Solar may find an eligible replacement customer for you for a fee. You’ll still be responsible for monthly payments to Clearway Community Solar until the utility transfer is complete. Once a customer is identified, customer transfers may take 2-6 months to process.

Additional Resources

FAQs

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Community Solar 101

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Solar Glossary

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Bright Ideas Blog

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